October 3, 2012
KINGSPORT - The City of Kingsport is seeking input from city utility customers on city utility bill payment options. City utility customers are those who are billed monthly by the City of Kingsport for water and sewer usage. All city utility customers are invited to participate in this brief 10 question survey and are strongly encouraged to submit suggestions to help improve customer payment options and overall customer satisfaction. The survey should take no longer than five minutes to complete.
The survey questions Kingsport utility customers on issues from use of the Automated Phone Payment System, to thoughts on the possibility of the City providing an on-line internet option for payment of city utility bills and other city services. The survey is available online at www.kingsporttn.gov/utility-customer-survey and responses will be accepted until November 30, 2012. City staff appreciates your participation in this survey.